Hem : Produkter : Honeywell
SOTI XSight Cloud - subscription licence - 1 device
Information
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TillverkareHoneywell
Artnr
SOTI-XCS-DEV-BUN-H
- Real-time remote control allows technicians to visualize the operation of remote devices: technicians can control devices as if they were in their hands
- Access a richer troubleshooting experience for the user and the technician: take advantage of text, voice and video chat and reduce resolution time
- Draw on the remote device screen to illustrate solutions to the end user and empower them to correct issues themselves: this further reduces downtime and end user frustration, while increasing IT help desk bandwidth
- Record audio and video of the support call to accurately document what the issue is and how it impacts productivity: this information can be attached to tickets and shared with other agents to ensure consistency when addressing issues
- Upload and download files and folders to troubleshoot or fix issues: pull logs and files to gather device data, and do it all remotely without having to walk the end user through complicated, time-consuming steps
- Integrated ticketing allows documenting of problems with screenshots, video recordings, device data snapshots, log files and more